We will contact you via phone or email to confirm your appointment. If we do not already have your credit card information on file we will call you to request it. We will need it to secure your appointment.

For any appointments for color, make sure you come into the salon with hair that is 100% dry. For any appointments for adding/moving up extensions or for bang trims, make sure to come with dry hair that has been washed that day. This will ensure the quality and proper timing of your scheduled service.

All new color clients (that do not book for a haircut with their first color service) will be scheduled that day for a blow-out (+ any styling / waves) with one of our salon apprentices, which will be an additional $35 charge. This enforced salon policy is to ensure your best possible experience at Love and Mercy.

To book appointments with our stylist/colorist, please email or call 617-982-6622.


To avoid being charged for canceled or missed appointments please contact our reception 48 hours prior to your appointment. Please note that appointment times are reserved especially for you. Failure to comply will result in a full-service charge.

Please call reception if you are going to be late. If you are expecting to be more than 15 minutes late we cannot guarantee that your booked service will be provided. We will, however, do our best to accommodate you. In the event of a late missed appointment, a full-service charge will apply.